Quick ACD Reports
If you need custom reports to extract, manipulate and present data from your Call Management System, but you don't want to spend thousands
of dollars or hundreds of hours, you have come to the right place!
I have faced the challenge of spending too much time and money to
retrieve data from CMS and yet not being able to consolidate it and present it in a user-friendly way without having to export data,
copying, pasting, and manually manipulating the data.
Now you can learn how to very easily configure external clients such as Microsoft Excel,
Access and report tools like Crystal, to extract the
data that you need from CMS directly and present beautiful easy to understand reports and charts.
The Quick ACD Reports Whitepaper will show you how to do this!
- Data is extracted directly and refreshed at your command.
- Change parameters easily (VDN, skill, date range etc.)
- Create Cross Tab / Pivot Tables
- Pie, bar, line charts - all Excel functionality
- Daily, Weekly, Monthly, Intra hour data.
- VDNs, Vectors, Skills, Trunk Groups.
- Even combine multiple sources in the same report.
Cross Tab results for multiple VDN traffic by date.
(The same can be done for Trunk Groups,
vectors; and done by day, week, month, etc.) |
Create
Charts easily using your Excel, Access or Crystal
skills |
Easy parameter entry to quickly change the source data. Changing the data is as easy as entering the parameters in Excel cells. You can use parameters for data ranges, VDNs, Skills, Trunk groups, etc..  |
Alarm and Exception reports. Specific queries can be consolidated for a report that shows events that you consider important. It can automate you daily checks for call traffic, exception calls, etc  |
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